Refund policy

Need a different size?

No problem.

Simply return your original pair in accordance with our Returns Policy and place a new order for your preferred size or style. This is the quickest way to receive your new pair, subject to stock availability. You may return eligible items within 7 days of receiving your order for a full refund (excluding shipping charges).

To arrange your return:

  1. Email us at hello@bambasfootwear.ae with your original order number.
  2. We'll arrange the collection of your original pair.
  3. Once we've received and inspected your return, we'll process your refund to your original payment method.

Shopping within the UAE?

To avoid the hassle of size returns, we highly recommend our Cinderella Service.

Simply pay for one pair and choose Cinderella Service at checkout. We'll deliver up to four pairs in total for your child to try on comfortably at home, so you can compare sizes and styles before making your final decision. Keep your favourite pair and return the rest.

It's our easiest and most convenient way to find the perfect fit.

Learn more about our Cinderella Service.

Return Conditions

To be eligible for a refund, returned items must:

  • Be returned within 7 days of delivery.
  • Be unworn, unused and in their original condition.
  • Have all original tags attached.
  • Be returned in the original shoe box.
  • Include all accessories supplied with the product, such as extra insoles, spare laces, fabric bags, dust bags or any promotional items included with the order.
  • Be returned with all original packaging in perfect condition.

Please note that returns showing signs of wear, missing accessories or damaged packaging may not be accepted

Defective or wrong item:

While all our products are handmade, they may include subtle variations in color, texture, and finish, as well as small imperfections. These details are inherent to the artisanal process and should not be considered manufacturing defects. Each pair is unique, and these features do not compromise their quality. However, if you believe there is a defect in the received order or if there has been a shipping error, please send an email to hello@bambasfootwear.ae explaining the problem and attach a photo, so that we can assess and rectify the issue.

For out-of-UAE deliveries:

  • We are unable to accept returns or exchanges for orders delivered outside the United Arab Emirates.
  • We encourage customers to carefully review our size guide before placing an order. If you need any help choosing the right size or style, please don't hesitate to contact us before purchasing—we'll be happy to assist you.